SoftCorp (Pty) Ltd Billing and Payment Policies
Billing & Refund Policies
Payment of your hosting or other charges and any subsequent billing acknowledges your acceptance of these terms. These terms are subject to change without prior notice. While we will deliver notice of changes or updates to these policies, it is your responsibility to periodically check this page for any updates or changes.
Billing Procedures
- Web Hosting is a PRE-PAID service.
- Electronic invoices for web hosting are issued the FIRST DAY of the month preceding the service month.
- Electronic invoices for design,web site maintenance and other non-hosting services are issued upon completion of the work or service.
- All Invoices are monitored for pick up (viewing). Email notices will be sent every 7 days until invoice has been viewed.
- Hosting payments are expected to be received by the/before the first day of the service month with the exception of legal holidays. Payment for non-hosting related services are due within 10 days of service.
- Payments made by check or money order are not credited to your account until cleared.
IMPORTANT! Check or Money Order payments can take 7 to 10 days to be delivered, processed and credited to your account. Please mail your check a minimum of 10 days prior to due date in order to avoid late charges.
- Payments made by PayPal or credit card are applied to your account within 24 hours.
- Late charges are applied to invoices within 7 days of due date.
- Payments not received by due date will have a 10% late charge, with a minimum charge of E50. Your account will only be billed a single late charge.
- Hosting accounts not paid in full by the start of business on the 14th day of the service month will have their ftp, website & email services suspended until full payment plus late charges is received. Past due maintenance accounts will have work removed from their website if payment is not received within 21 days of work completion.
- A E150.00 fee will be charged to reconnect suspended hosting services. Full payment of past due balance and reconnect fee are due before site is reconnected. Full payment of past due maintenance account is required to restore updated pages.
- Hosting accounts not paid in full by the 15th day of the service month will have all services terminated. SoftCorp (Pty) Ltd is not responsible for email, websites or files contained in websites that have been terminated.
- Terminated websites that wish to be reinstated must request new hosting services. New hosting services for previously terminated websites are at the discretion of SoftCorp (Pty) Ltd. SoftCorp (Pty) Ltd reserves the right to refuse new service.
- SoftCorp (Pty) Ltd reserves the right to refuse web host transfer assistance if unpaid past due balance exceeds 30 days.
- SoftCorp (Pty) Ltd reserves the right to discontinue all services without notice to any account that has had three or more late payments during the course of service or accounts that are more than 30 days past due.
- Choice of Law: Any disputes regarding these terms of service will be litigated in The Kingdom of Eswatini. These terms shall be construed under the laws of The Kingdom of Eswatini.
- THERE IS A E420.00 CHARGE FOR RETURNED CHECKS.
UPGRADING / DOWNGRADING OF HOSTING
- A service charge of E150.00 will be applied to your account for downgrading of your hosting plan within your current hosting type (i.e. Unlimited Gold 300 to Basic Unlimited 50).
- Additional monthly charges (prorated) and a service charge of E300.00 will be applied for changing your hosting type (i.e. Unlimited Packages to Business Packages). There are no charges for upgrading within your hosting type.
- Downgrading of hosting plans may incur the loss of such services as Storage Capacity, Number of MySQL Databases and the reduction of available email address storage capacity.
- Change of hosting type may require you to transfer files and/or databases. You will be given ample opportunity and access to make these transfers prior to the change over. SoftCorp (Pty) Ltd is not responsible for file transfers or required reconfiguration of scripts or programming after the transfer.
- Requests for upgrading or downgrading must be made from your email account to our billing email address. Changes are effective within 24 hours after payment is received.
- A prorated refund of annual hosting (only) will be calculated based on current quarterly charge in full for each quarter and partial quarter used and issued after downgrade charge has been deducted from your last payment and are paid by check or EFT. Please state your preference in your request email.
REFUNDS
- Cancellation request must be received in writing, from your billing email on record, by fax, or via postal mail. Fax and postal mail requests require you include a photocopy proof of identity (i.e. drivers license or ID).
- All access accounts, databases, files and email accounts on our web servers and DNS service will be terminated within 24 hours of your cancellation request. Your request relieves SoftCorp (Pty) Ltd of any obligation and responsibility for your website contents. We will assume no liability for files deleted or removed after your cancellation of service.
You are strongly urged to remove or back up your website files and databases prior to cancelling your services.
- Prorated Refunds on cancelled annual web hosting (only) will be calculated by deducting from last payment the current quarterly charge in full for each quarter and partial quarter used from the start date of your current billing cycle to the last day of the month in which your cancellation request was received. No refunds will be issued on quarterly web hosting.
- Setup fees, domain registration and domain renewal fees are non-refundable.
- Refunds can be issued by check or EFT to your billing address or email address or transfer within 30 days of your written cancellation of service request.Please include your refund preference in your cancellation request.
- Refunds will not be made in the case of website termination for violation(s) of services.