Managed IT Support Plans
Flexible support options designed around your business environment, team size, and technology needs.
Support That Fits Your Business
SoftCorp provides managed IT support for businesses across Eswatini. Whether your team needs help with day-to-day issues or support for key parts of your IT environment, we design support arrangements around your actual requirements.
Every support engagement begins with an assessment of your environment, team size, and priorities. From there, we agree on the scope and structure that makes sense for your business.
Support scope, coverage, and pricing are confirmed after assessment. Plans are not one-size-fits-all.
Choose a Starting Point
BEST FORSmall teams and start-ups with straightforward IT needs
Essentials
Foundation-level support for businesses that need reliable help with day-to-day IT issues without the complexity of a full IT department.
- Email and helpdesk support
- Device setup and configuration assistance
- Software installation and licence queries
- Basic network connectivity troubleshooting
- Microsoft 365 user queries
Custom quote based on your environment and team size
BEST FORGrowing businesses with more complex environments and higher IT dependency
Business
Broader ongoing support for businesses that need consistent IT management across users, devices, networks, and systems.
- All Essentials coverage
- User account and access management
- Microsoft 365 administration
- Network maintenance and support
- Hardware procurement guidance
- Scheduled system health checks
Custom quote based on your environment and team size
BEST FORLarger organisations or businesses where IT continuity is important
Premium
A more comprehensive support arrangement for businesses that need proactive management, strategic guidance, and prioritised handling based on agreed scope.
- All Business coverage
- Prioritised issue handling where agreed
- Infrastructure and server support
- Security and endpoint protection support
- IT strategy and planning guidance
- Vendor and licence management
Custom quote based on your environment and team size
What Managed Support Can Cover
Remote & On-Site Assistance
Help with user issues, device problems, and practical technical support.
Microsoft 365 & Workspace Support
User setup, email support, admin assistance, and productivity platform guidance.
Device Setup & Maintenance
Support for laptops, desktops, peripherals, updates, and configuration.
Network Support
Assistance with connectivity, office networks, Wi-Fi, and network troubleshooting.
Security & Endpoint Support
Support for endpoint protection, basic security controls, and user protection.
Hardware & Vendor Guidance
Assistance with sourcing, replacement planning, and vendor coordination.
How Support Works
1
Assess
We review your environment, users, systems, and support needs.
2
Design
We recommend a support structure that fits your business.
3
Agree
We confirm the scope, coverage, and quote before support begins.
4
Deliver
We provide support according to the agreed arrangement.
Not Sure Which Plan Fits?
Tell us about your business and we’ll recommend the right level of support.